startmail is the email domain in question

  • daggermoon@lemmy.worldOP
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    5 hours ago

    G’day! Not much to tell sadly. The support staff aren’t even reading my messages I don’t think. They just keep sending unhelpful scripted responses that aren’t even related to the issue i’m having. Then they ask me to go to the page where you’d normally change your email as if I hadn’t already tried that. Their customer support is a joke. They have no problem taking my money but as soon as I have an issue, it’s almost as if they don’t wanna hear from me.