Just me venting:

So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.

Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.

Edit: I noticed a Lot of people saying its Fake and honestly idk if it is cause he didnt send me the Screenshot with the Mail included and I didnt ask. This is just the sc he sent me and honestly knowing ms and him is all I need personally. I do get some of the doubts tho, yea and I already wondered whether he was writing to a scammer but I didnt question it. Believe what yall will but I dont think its that unbelievable that ms wont bother with „small stuff like that“

  • hemmes@lemmy.worldEnglish
    1463·
    2 days ago

    I don’t know I’m not buying this whole thing.

    My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.

    The first paragraph sounds strange and not how they would typically start an investigation response.

    They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.

    even our engineers cannot retrieve them.

    That just reads very strange. They don’t talk like that.

    Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.

    And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.

    This message looks bogus to me.

    • luciferofastora@feddit.orgEnglish
      59·
      2 days ago

      I’m happy to jump on the MS hate train, but yeah, this doesn’t read like a genuine email. I’m pretty sure last time I had to deal with their support, I gave myself a black eye facepalming too hard at some “We hope that this could help” default phrase at the end of a mail telling me they couldn’t. If nothing else, they’ve got their corporate-brand professional politeness on point.

    • SaraTonin@lemmy.worldEnglish
      10·
      2 days ago

      Oh come on! I’m sure that all genuine Microsoft support emails start with “Greetings [customer name]”…

    • Shrouded0603@feddit.orgOPEnglish
      28·
      2 days ago

      I found the identation weird too but ig we are all just human and maybe someone was tired. Besides that I got the screenshot from my friend

      • SaraTonin@lemmy.worldEnglish
        21·
        2 days ago

        There’s no way Microsoft support hand-writes each email. This would be a form letter, written by corporate, which they then insert relevant details in to.

          • Trainguyrom@reddthat.comEnglish
            9·
            2 days ago

            Yeah I strongly suspect they’re being re-scammed. Scammers specifically target victims who have been scammed before and will even go and claim to be trying to help prevent the victims from being scammed while further scamming them, whether using perpetual access to their accounts and computer as a VPN endpoint and legitimate accounts to try to bypass fraud protections or just scamming for more money.

            Honestly if you can set aside a couple of hours for research, watching Kitboga’s scam baiting videos is really good for learning the hallmarks of common scams and some of the turns of phrase scammers tend to use (they frequently sell scripts and playbooks to eachother so you can have a bunch of completely unrelated scam callcenters using the exact same scam, and naturally folks working there will pick up certain verbage and keep using it even when running completely original scams) you can start with this one in which you can see how literally everyone this victim is relying on is in fact a scammer