Need to complain. I tried to call my doctor’s office and it was impossible to speak to a person. The AI kept telling me over and over that they care about my pronouns. I don’t care about my pronouns, I just wanted to speak to a person. It’s Seattle idk what I expected

  • TheMuffinMan@piefed.worldEnglish
    53·
    2 days ago

    Behind every decision to replace staff with yet another LLM is endless frustration for customers and clients.

    I had an urgent leak to deal with earlier this week, and when I called my rental agency they told me they couldn’t do anything until I’d logged it in their online system. I logged it in detail with photos, then it took me to an LLM. When I told the LLM I wasn’t interested in further chatter and just needed a plumber sent over ASAP, I got a text saying my request wouldn’t be dealt with because I “did not complete the conversation with [their] agent.” All the while my light bulbs were dripping… I felt like I was taking crazy pills.