• Infrapink@thebrainbin.org
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    9 days ago

    I was sceptical about psychological pricing until I worked at a call centre and had this conversation multiple times a week.

    Caller: Why is my bill £10 higher this month?

    Me: I see you made a £2 call to a premium rate number.

    Caller: That’s only £2.

    Me: Yes, your bill is normally £19.99 a month. Add on the £2 and you get £21.99, which is what you paid this month.

    Caller: (notices the other digits) Oh, so it is.