Given that the website was in fact not down, and they included no details, and they must have been filing it on behalf of someone else as their user-id didn’t have an account at all (it is an internal corporate product), this was a real head scratcher.
This is a real incident ticket I saw:
Subject: “broken” Description: “website down”
Given that the website was in fact not down, and they included no details, and they must have been filing it on behalf of someone else as their user-id didn’t have an account at all (it is an internal corporate product), this was a real head scratcher.