I looked on the topics of the video and all of them make sense. However, I think the biggest problem for average persons is that they don’t care enough to watch a video that is 80 minutes long (if they even find it). Also, I’m not sure if video is the correct format since I prefer text and some pictures. But I’m not an average user :) for a grandma a video might be better, I don’t know.

For feedback of the video itself, the parts where you show Cinnamon, Gnome and KDE could benefit from showing the screen more and how to navigate in the OS. If I try to imagine how an elderly person would feel about changing OS to Linux from using Windows for decades then I’m not sure watching does short glimpses would convince them that they can handle it.

Sorry if it sounds harsh, I’m trying to give constructive feedback. I think it is a nice initiative and from what I saw the topics are well chosen and you speak slowly and clearly.

Is it a thing that people call Windows or Dell etc. for problems with their PC? I looked quickly at Microsoft’s support page and in my country it seems like the only way to contact them is over a chat. But I can understand if the grandma user would prefer a phone call instead of a chat with an AI. Maybe Fedora or Tumbleweed have support over phone? Otherwise I would say all distros have good tech support in forums.

They can’t, but that is not the purpose. If the chat control passes then all big services will be forced to leave EU or build in a backdoor. That will give them control over more than 90 % of the population and satisfies their goal. You and your friends are a rounding error. And if you would perform a crime, or are suspected of one, they can use the fact that you encrypt your messages against you.