

Instead of taking a minute to just read the entire email, they decided to go immediately to the internet to complain. Then when people explained to them multiple times what is going on they decided to argue with them instead of ya know reading the email. The internet is alive and well.
If in the US search for a CPA preferably one that specializes in personal taxes. You should be able to call around and theyll be able to pretty quickly tell you if they can help or not. Without additional information its hard to tell you more.