A relative is going to pass very soon and I need to travel for the first time in years. There’s only one airline that traverses the two (very big) cities, meaning I have no choice. I have been unable to book a flight for a day now despite the airline saying everything is working.

Update: After calling a representative again, we figured out the problem: the flight I need has broken equipment and isn’t an option. There’s no indication in any system about this and I had to wait on hold for 30 minutes while they figured it out. Still mildly infuriating.