It’s clearly a dark pattern thought up by shitbags because users are more likely to create an account after they’ve typed something out vs. leaving when they find out an account is required to participate.
Even the shitbags over at Mozilla are doing it.
I find myself wondering if you can stop payment on your credit card? You’ve attempted to work with the company, so I assume that meets the cc provider requirement of attempting to resolve. Not sure, but worth a shot
Yes, you can. It’s called a chargeback. Companies hate it, because it’s a refund plus a fee/fine they have to pay for being awful. You just call your credit card company and ask them to initiate a chargeback. They’ll ask some questions about if/how you attempted to go through the right channels, how much time you allowed them, etc.
Charge backs aren’t just granted arbitrarily though. I spent almost $1k on getting my wheels refurbished. When I got them back, they had done more damage rather than repair them, and now the wheels cause major vibration.
Visa denied the charge back because a “service was provided.” Despite the owner telling me on a recorded call that he’d never refund me or make it right, and sending over forty pictures of before and after. I’m out the money and Visa couldn’t care less.
I knew there was a mechanism but not the name for it! Thank you!